Service Performance Analysis Using Fault Tree Analysis (FTA) at the Investment and One-Stop Integrated Services Office (Case Study in Kampar Regency)

High-quality public service performance is highly needed.

However, the Investment and One-Stop Integrated Services

Agency (DPMPTSP) of Kampar Regency faces challenges in the

form of low service speed, as seen from the results of the 2023

Community Satisfaction Survey (SKM). This study aims to

analyze the causes of delays in environmental permit services at

the DPMPTSP of Kampar Regency using the Fault Tree Analysis

(FTA) method. FTA is used to identify the root causes of failure

and the logical relationship between the existing factors. Data was

collected through interviews with officials from the DPMPTSP

and the Environmental Agency (DLH) of Kampar Regency, as

well as document studies. The results of the study show that the

delays are caused by three main factors: (1) business actor factors,

(2) Technical Regional Apparatus Organization (OPD) factors, and

(3) internal DPMPTSP factors. The FTA analysis highlights that

business actor factors, such as a lack of knowledge and slow

feedback, are the most dominant root cause of the problem.

Increased collaboration between business actors and relevant

OPDs are needed to accelerate the permit process and improve

community satisfaction..

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